All orders must be confirmed in writing, wherever possible a purchase order is required. No verbal orders will be accepted or produced.

Once you have confirmed your order, we agree to supply the product covered by the confirmation.

Should cancellation be advised after confirmation, cancellation fees apply subject to the order status. If the order has been produced, cancellations will not be accepted.

We undertake to ship your order to the desired location. We cannot be responsible for lost or delayed shipments due to common carrier issues. Shipping charges will be specified on our order confirmations when necessary.

Our terms are 50% deposit upon artwork approval with the balance due when ready to ship.

Accounts will be considered after at least 3 prior shipments have been paid for as above.

Payments may be made by EFT’s or by credit card (Visa/Master card), a fee of 1.75% applies.

Title to the goods does not pass until the invoice is paid in full.

Written claims must be made within 14 days of receiving the shipment. If shortages are reported, they must be within 48 hours of receipt of delivery.